Since our company began 15 years ago we have been recognized to provide one of the best warranties in the industry.
All Kamisori shears are covered under our lifetime warranty unless specified otherwise. Kamisori Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, unauthorized sharpening, and abused or damaged products are not covered. Our warranty does not cover oxidation, rusting or contact with chemical or cleaning products unsuitable for metal shears. Shipping and handling both ways must be covered by the customer and is not the responsibility of Kamisori.
PLEASE NOTE: Sharpening services are not included with any Kamisori Shear purchases. This service can be purchased on our website HERE
1-Year Drop Warranty:
We know you want to protect your investment. All Kamisori shears from our 'Main Collection' come with our 1-year complimentary drop protection. In the case you accidentally drop or damage your shears, we will repair or replace your shears with the same model, one time use.
If you have dropped or damaged your shears and would like to use your warranty, please email us at firstname.lastname@example.org with your order number or a photo of your invoice, and an explanation of the issue you are experiencing with your shears. We will be more than happy to help!
PLEASE NOTE: Shears must be sent within 1 year of purchase to use this warranty. All parcels sent after this time period will be refused.
15-Day Satisfaction Guarantee:
Since our company began 15 years ago we have earned a positive recognition for our customer service and warranties so you are in good hands. However to take advantage of our return policy you must understand and accept our policy. The product(s) must not be damaged or show signs of excessive wear or abuse.
If any product(s) is being returned, an email must be sent to us prior to returning it, so we can reply back with return instructions along with a return authorization number if need be. All orders MUST be shipped back within 15 days of receipt in order for us to issue a refund or exchange.
Shipping and handling of the product(s) to us must be covered by the customer and is not the responsibility of Kamisori. If an exchange is requested, shipping and handling must be covered by the customer to receive the new product(s). Please ensure that the product(s) is packaged well to avoid damage during shipping.
This is non-negotiable and Kamisori reserves the right to make the final call. This means that if the product(s) has/have been sent back following the 15 day time period, Kamisori reserves the right to refuse the parcel.
PLEASE NOTE: Clearance Items(Specials), Trade show purchases and all accessories are FINAL Sale. No refunds or exchanges are permitted.
Selling your shears to another party or having your Kamisori Shears serviced by an unauthorized Sharpener will void all warranties.
For warranty claims, please email our customer service team at: email@example.com with your Order Number and the name your order was placed under. The customer service team normally responds in 1-2 business days. In the case reply is not received in a few days, please check your junk mail folder.